Privacy policy
Privacy Policy – YarnsEnd Creations
Last updated: 18 October 2026
At YarnsEnd Creations, your privacy matters. We’re a small handmade business based in Tauranga, New Zealand, and we take care to protect your personal information. We never sell your personal information.
What information do we collect?
When you shop with us, contact us or browse our website, we may collect your name, email address, delivery and billing address, phone number if provided, order details, payment-related information and messages you send us.
Our website may also collect technical information about how you browse our shop, such as cookies, device information and website usage statistics.
How do we use your information?
We use your information to process and deliver orders, arrange payments, send order confirmations and updates, respond to enquiries, manage refunds, maintain business records and meet our legal obligations.
We also use website analytics to understand how visitors use our shop and help improve the shopping experience.
Marketing emails
We may use your email address to send news, product updates and special offers if you choose to subscribe to our marketing emails.
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly. Unsubscribing from marketing emails will not affect essential communications about an order you have placed.
We do not sell your email address or mailing list to other businesses.
Who do we share your information with?
We share personal information only when reasonably necessary to operate our shop and provide our services.
Big Cartel: Hosts our online store and supports our shopping and order processes.
Stripe: Processes payments and related transactions.
Delivery providers: Receive the information needed to deliver your order.
Google Analytics: Helps us understand website traffic and how visitors interact with our shop.
These providers may process information under their own privacy policies. Some information may be stored or processed outside New Zealand.
We may also disclose information when required or authorised by law.
Payments
Payments are processed securely through Stripe. Your payment details are handled by Stripe in accordance with its privacy and security practices. We do not intentionally store your full payment card details.
Cookies and Google Analytics
Our website uses Google Analytics to help us understand visitor numbers, popular pages and how people find and use our shop.
Google Analytics may collect information such as browsing activity, device and browser information, and interactions with our website through cookies or similar technologies.
You can manage cookies through your browser settings. You can also learn more about how Google handles information through Google’s privacy policy.
How do we protect your information?
We take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure. However, no online system can be guaranteed completely secure.
How long do we keep your information?
We retain personal information for as long as reasonably necessary to fulfil orders, respond to enquiries, manage business records and meet legal requirements.
Relevant financial and tax records are generally retained for at least seven years where required by New Zealand law. Information that is no longer needed will be securely deleted or de-identified where appropriate.
Your privacy rights
Under New Zealand’s Privacy Act 2020, you can ask to access personal information we hold about you and request corrections if it is inaccurate or incomplete.
You can also ask us to delete information where appropriate, although we may need to retain certain records to meet legal obligations.
To make a request, please contact us through our website. We may need to verify your identity before responding.
If you have a concern about how your information has been handled, you can also contact the Office of the Privacy Commissioner in New Zealand.
Social media
If you contact us through Instagram, Facebook or another social media platform, that platform may collect and process your information under its own privacy policy.
Changes to this policy
We may update this policy when our business, website services or legal requirements change. The latest version will be available on our website.
Contact us
YarnsEnd Creations
Tauranga, New Zealand
Website: https://www.yarnsendcreations.co.nz
For privacy questions, please contact us through our website.
Thank you for supporting our small, handmade New Zealand business. 💛